Best fitTeams that need a managed voice library and agent workflows spanning telephony, web, and mobile.
Team sizesstartup; mid-market; enterprise; developer
Call surfacesphone / PSTN; SIP; web voice; mobile; API / SDK
Pricing modelMonthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom.
Pricing signalRegular monthly: Free 15 min; Starter $6/75, Creator $22/275, Pro $99/1,238, Scale $299/3,738, Business $990/12,375 min. Extra minutes $0.08; concurrency burst $0.16. LLM and external carrier charges are separate.
Free plan or trialFree plan includes 15 minutes.
ElevenLabs Agents pricing and budget
Regular monthly: Free 15 min; Starter $6/75, Creator $22/275, Pro $99/1,238, Scale $299/3,738, Business $990/12,375 min. Extra minutes $0.08; concurrency burst $0.16. LLM and external carrier charges are separate.
Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom.
Free plan includes 15 minutes.
Catalog pricing checked October 9, 2026. Confirm current terms in the provider sources.
Native Twilio integration; SIP trunks for inbound and outbound calls
Call controls
Configurable turn-taking, interruptions and timeouts; Human transfer with channel-specific conference, blind and SIP REFER modes
Integrations
Client, webhook, code and MCP tools
Knowledge and data
Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG)
Languages
Multilingual voice configuration; verify speech recognition, selected model and voice coverage for each required language.
What stands out
ElevenAgents combines ElevenLabs voice selection and cloning with visual workflow building, custom LLM options, conversation controls, and evaluation tooling.
Considerations
Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message.
Before you decide
Questions about ElevenLabs Agents
How should I budget for ElevenLabs Agents?
The published pricing signal is: Regular monthly: Free 15 min; Starter $6/75, Creator $22/275, Pro $99/1,238, Scale $299/3,738, Business $990/12,375 min. Extra minutes $0.08; concurrency burst $0.16. LLM and external carrier charges are separate. The recorded pricing model is: Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom. Ask the provider for a current quote covering the same workload, channels, subscriptions, usage and implementation costs.
Can ElevenLabs Agents use my existing data?
The listed knowledge and data sources include Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG). Confirm permissions, freshness and failure behavior for your exact systems with the provider.
What should I test in a ElevenLabs Agents pilot?
Run representative calls with the same instructions and escalation rules. Record voice quality, completed tasks, handoffs and total cost. Check these cautions: Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message.
Compare ElevenLabs Agents with similar candidates
These products share recorded categories or company-size fit. Compare the actual channels, capabilities, and pricing before treating them as substitutes.
Programmable Voice component that connects a TwiML ConversationRelay session to an application WebSocket for STT/TTS, language settings, DTMF, and call events.
Telephony voice-agent runtime
Scope and signals
Best fit: Developers building their own voice-agent logic while keeping telephony, media handling, and call control in Twilio.
Voice stack: Cascaded speech interface with developer-supplied LLM
ElevenLabs Agents combines speech recognition, a selected or custom language model, ElevenLabs speech output and turn-taking. The platform offers visual workflows, web and mobile deployment, conversation analysis and testing. Shortlist it when you want managed agent configuration while retaining control over your business tools.
Connect business knowledge and actions deliberately
Knowledge-base documents can come from files, URLs or text. For actions, the platform documents client, webhook, code and MCP tools. Separate read-only answers from changes to a CRM or calendar; test a timeout, rejected action and retry against the resulting business record.
Phone deployment supports native Twilio integration and SIP trunks. The documented transfer modes differ: a warm message to a human is available through native Twilio, while SIP REFER requires trunk support and does not provide that warm message. Test the exact connection and destination you plan to use.
Pricing checked October 9, 2026. Regular monthly plans include Free with 15 call minutes, Starter at $6 with 75, Creator at $22 with 275, and Pro at $99 with 1,238. Additional call minutes are $0.08; burst minutes above the concurrency limit are $0.16. Introductory discounts are separate from these regular prices.
LLM usage is billed separately. ElevenLabs adds no telephony surcharge, but your external carrier, such as Twilio or a SIP provider, bills its own charges. Estimate both monthly minutes and peak concurrency before comparing an all-in operating budget.
Set acceptance criteria for latency and tool safety
Measure the time from the caller finishing a turn to the first audible response on your production phone route. Report median and slow-tail results separately for simple answers and tool calls. Repeat with background noise, an interruption and a slow CRM response; a fast greeting does not establish task performance.
Before launch, require confirmation before a consequential action, verify that a retry cannot create a duplicate booking, and test a failed transfer. Set acceptable completion and escalation rates for your workflow before comparing providers. These are pilot criteria, not measured ElevenLabs performance.
Evaluate language support in real calls
Test recognition, speech quality, interruptions, language switching, tool use, and human transfer with your own calls in the required language. Availability can vary by model, plan, and phone route.
DocsBot documents multilingual voice workflows and Japanese support. Verify the exact voice, phone path, and transfer behavior in your pilot. Review DocsBot language information ↗
Other providers’ language claims reflect cited vendor material; confirm Japanese and other required languages directly with each provider.
Listing does not imply endorsement or a performance guarantee. This directory is published by DocsBot. Editorial policy
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