Features, pricing, and fit
Compare ElevenLabs Agents and LiveKit Agents on voice capabilities, pricing, and fit.
Compare ElevenLabs Agents and LiveKit Agents for AI phone agents, then match channels, workflows, and deployment models to your call flow.
Voice-first agent platform with visual workflows, custom-model choices, phone/web/mobile deployment, and built-in testing and evaluation.
Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile.
Explore its buying criteria: AI phone agents.
Realtime agent framework and Cloud platform supporting STT-LLM-TTS pipelines, native realtime models, half-cascade paths, WebRTC, and telephony.
Engineering teams that want to choose pipeline architecture and pair agent infrastructure with their own application logic.
Explore its buying criteria: AI phone agents · Voice AI platforms.
ElevenLabs Agents checked 2026-10-09; LiveKit Agents checked 2026-09-04.
Use the table below to compare each provider’s documented scope.
Before you decide
ElevenLabs Agents: Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom. LiveKit Agents: Tiered monthly Cloud plans with included session/calling allowances and inference credits; Enterprise adds custom volume pricing. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded knowledge and data sources for ElevenLabs Agents include Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG). For LiveKit Agents, they include Not publicly documented. Ask each provider to demonstrate access for the exact systems you use, with permissions, freshness, and failure behavior. A source missing from this directory is not proof that a provider cannot support it.
Use the same representative calls, approved instructions, and escalation rules in both pilots. How does it handle interruption and uncertainty? Which actions can it complete, and which require approval? What context reaches a human during transfer? Record conversation quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: ElevenLabs Agents: Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message. LiveKit Agents: Calculator values are examples, not universal quotes. Team owns logic, data policy, reliability, and contact-center operations.
Record your requirements and pilot results in the buyer worksheet →
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| Criterion | ElevenLabs Agents | LiveKit Agents |
|---|---|---|
| Provider type | Voice agent platform and speech API | Realtime voice agent framework and infrastructure |
| Best fit | Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile. | Engineering teams that want to choose pipeline architecture and pair agent infrastructure with their own application logic. |
| Key capabilities | voice library; custom voices; tools; knowledge bases; phone and web agents | open-source framework; WebRTC; SIP; provider plugins; deployment tooling |
| Team sizes | startup; mid-market; enterprise; developer | startup; mid-market; enterprise; developer |
| Call surfaces | phone / PSTN; SIP; web voice; mobile; API / SDK | WebRTC; SIP; phone / PSTN; mobile; web |
| Voice stack | Cascaded STT-LLM-TTS using ElevenLabs voices | Configurable pipeline with native realtime model support |
| Telephony | Native Twilio integration; SIP trunks for inbound and outbound calls | SIP trunking; carrier integration |
| Call controls | Configurable turn-taking, interruptions and timeouts; Human transfer with channel-specific conference, blind and SIP REFER modes | Not publicly documented |
| Languages | Multilingual voice configuration; verify speech recognition, selected model and voice coverage for each required language. | Not publicly documented |
| Integrations | Client, webhook, code and MCP tools | Not publicly documented |
| Knowledge and data | Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG) | Not publicly documented |
| Pricing model | Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom. | Tiered monthly Cloud plans with included session/calling allowances and inference credits; Enterprise adds custom volume pricing. |
| Pricing signal | Regular monthly: Free 15 min; Starter $6/75, Creator $22/275, Pro $99/1,238, Scale $299/3,738, Business $990/12,375 min. Extra minutes $0.08; concurrency burst $0.16. LLM and external carrier charges are separate. | Calculator examples include roughly $0.01 session, $0.01 telephony, $0.0014 LLM, $0.0058 STT, $0.03 TTS, and $0.01 observability; inputs vary. |
| Free plan or trial | Free plan includes 15 minutes. | Not publicly documented |
| What stands out | ElevenAgents combines ElevenLabs voice selection and cloning with visual workflow building, custom LLM options, conversation controls, and evaluation tooling. | LiveKit documents three pipeline modes—STT-LLM-TTS, speech-to-speech realtime, and half-cascade—alongside Cloud deployment, observability, inference credits, and telephony. |
| Considerations | Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message. | Calculator values are examples, not universal quotes. Team owns logic, data policy, reliability, and contact-center operations. |
Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile.
ElevenAgents combines ElevenLabs voice selection and cloning with visual workflow building, custom LLM options, conversation controls, and evaluation tooling.
Engineering teams that want to choose pipeline architecture and pair agent infrastructure with their own application logic.
LiveKit documents three pipeline modes—STT-LLM-TTS, speech-to-speech realtime, and half-cascade—alongside Cloud deployment, observability, inference credits, and telephony.
Verify current pricing, limits, security, and required integrations directly with each provider before purchasing.
Test recognition, speech quality, interruptions, language switching, tool use, and human transfer with your own calls in the required language. Availability can vary by model, plan, and phone route.
DocsBot documents multilingual voice workflows and Japanese support. Verify the exact voice, phone path, and transfer behavior in your pilot. Review DocsBot language information ↗
Other providers’ language claims reflect cited vendor material; confirm Japanese and other required languages directly with each provider.
Listing does not imply endorsement or a performance guarantee. This directory is published by DocsBot. Editorial policy
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