Features, pricing, and fit
Compare Retell AI and Ultravox on voice capabilities, pricing, and fit.
Compare Retell AI and Ultravox for AI phone agents, Voice AI platforms, then match channels, workflows, and deployment models to your call flow.
Hosted voice and chat agent platform built around either node-based conversation flows or single prompts, with telephony, tools, knowledge base, and analytics.
Teams comparing a managed agent builder with both visual flow design and API/SDK control.
Explore its buying criteria: AI phone agents · Voice AI platforms · Voice evaluation and observability.
API-first native speech-language model with a no-code Console, custom tools, and bring-your-own telephony for phone, web, and native apps.
Engineering teams that want direct speech processing and control over telephony or app transports.
Explore its buying criteria: AI phone agents · Voice AI platforms.
Both profiles checked 2026-09-04.
Use the table below to compare each provider’s documented scope.
Before you decide
Retell AI: Pay-as-you-go per-minute component pricing with optional add-ons; Enterprise uses custom volume pricing and terms. Ultravox: Pay-as-you-go and Pro plans combine a published per-minute rate with monthly plan fees; Enterprise is custom, and SIP is priced separately. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded knowledge and data sources for Retell AI include Not publicly documented. For Ultravox, they include Not publicly documented. Ask each provider to demonstrate access for the exact systems you use, with permissions, freshness, and failure behavior. A source missing from this directory is not proof that a provider cannot support it.
Use the same representative calls, approved instructions, and escalation rules in both pilots. How does it handle interruption and uncertainty? Which actions can it complete, and which require approval? What context reaches a human during transfer? Record conversation quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: Retell AI: Component rates may not equal complete cost. Confirm concurrency, premium model/voice, transfer, storage, QA, and carrier charges. Ultravox: Open weights do not remove hosting, latency, safety, evaluation, voice, and telephony work. Review license and SLA.
Record your requirements and pilot results in the buyer worksheet →
Swipe or scroll the table to see every column.
| Criterion | Retell AI | Ultravox |
|---|---|---|
| Provider type | Voice agent platform | Native speech-language model API |
| Best fit | Teams comparing a managed agent builder with both visual flow design and API/SDK control. | Engineering teams that want direct speech processing and control over telephony or app transports. |
| Key capabilities | inbound and outbound agents; flow builder; testing; analytics; functions; SIP | direct speech-language interaction; open weights; hosted API; tools; realtime sessions |
| Team sizes | startup; mid-market; enterprise; developer | startup; mid-market; enterprise; developer |
| Call surfaces | phone / PSTN; API / SDK | phone / PSTN; API / SDK |
| Voice stack | Configurable STT-LLM-TTS pipeline with custom LLM option | Native speech-language model |
| Telephony | managed numbers; SIP trunking; bring-your-own telephony | Not publicly documented |
| Call controls | Not publicly documented | Not publicly documented |
| Languages | Not publicly documented | Not publicly documented |
| Integrations | Not publicly documented | Not publicly documented |
| Knowledge and data | Not publicly documented | Not publicly documented |
| Pricing model | Pay-as-you-go per-minute component pricing with optional add-ons; Enterprise uses custom volume pricing and terms. | Pay-as-you-go and Pro plans combine a published per-minute rate with monthly plan fees; Enterprise is custom, and SIP is priced separately. |
| Pricing signal | Vendor range $0.07-$0.31/min; infrastructure $0.055, typical TTS $0.015, telephony $0.015, KB $0.005, guardrails $0.005, PII removal $0.01, and QA $0.10 after 100 minutes. | 30 free minutes; $0.05/min pay-as-you-go; Pro $100/month; SIP about $0.005/min. |
| Free plan or trial | Not publicly documented | 30 free minutes; open weights under published license. |
| What stands out | Retell documents two agent shapes—node-based flows and single prompts—and pairs them with built-in telephony, knowledge, tools, analytics, and MCP/API access. | Ultravox documents a native speech path without a separate ASR stage, then exposes both Console prototyping and REST/SDK integration with BYOT telephony. |
| Considerations | Component rates may not equal complete cost. Confirm concurrency, premium model/voice, transfer, storage, QA, and carrier charges. | Open weights do not remove hosting, latency, safety, evaluation, voice, and telephony work. Review license and SLA. |
Teams comparing a managed agent builder with both visual flow design and API/SDK control.
Retell documents two agent shapes—node-based flows and single prompts—and pairs them with built-in telephony, knowledge, tools, analytics, and MCP/API access.
Engineering teams that want direct speech processing and control over telephony or app transports.
Ultravox documents a native speech path without a separate ASR stage, then exposes both Console prototyping and REST/SDK integration with BYOT telephony.
Verify current pricing, limits, security, and required integrations directly with each provider before purchasing.
Test recognition, speech quality, interruptions, language switching, tool use, and human transfer with your own calls in the required language. Availability can vary by model, plan, and phone route.
DocsBot documents multilingual voice workflows and Japanese support. Verify the exact voice, phone path, and transfer behavior in your pilot. Review DocsBot language information ↗
Other providers’ language claims reflect cited vendor material; confirm Japanese and other required languages directly with each provider.
Listing does not imply endorsement or a performance guarantee. This directory is published by DocsBot. Editorial policy
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