Features, pricing, and fit
Compare PolyAI Voice Assistants and Vapi on voice capabilities, pricing, and fit.
Compare PolyAI and Vapi for AI phone agents, then match channels, workflows, and deployment models to your call flow.
Enterprise voice-and-chat platform with Agent Studio, a Git-oriented Python ADK, REST APIs, knowledge/flows, and analytics.
Enterprise service teams that need managed voice agents plus visual, code-first, or programmatic build surfaces.
Explore its buying criteria: AI phone agents · Contact-center AI.
Developer platform for composing voice agents from selectable speech, language, and voice providers, with phone and web call paths.
Engineering teams that want provider-level control over STT, LLM, and TTS choices, tools, and call orchestration.
Explore its buying criteria: AI phone agents · Voice AI platforms · Conversation builders.
Both profiles checked 2026-09-04.
Use the table below to compare each provider’s documented scope.
Before you decide
PolyAI: Not publicly documented Vapi: Usage-based hosting plus model and telephony pass-through; Scale adds an annual contract, committed volume, and volume pricing. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded knowledge and data sources for PolyAI include Not publicly documented. For Vapi, they include Not publicly documented. Ask each provider to demonstrate access for the exact systems you use, with permissions, freshness, and failure behavior. A source missing from this directory is not proof that a provider cannot support it.
Use the same representative calls, approved instructions, and escalation rules in both pilots. How does it handle interruption and uncertainty? Which actions can it complete, and which require approval? What context reaches a human during transfer? Record conversation quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: PolyAI: Confirm current architecture, availability, call controls, data handling, language coverage, and complete cost in a scoped pilot. Vapi: Price every selected provider; the buyer owns prompts, tools, carrier setup, compliance, and reliability.
Record your requirements and pilot results in the buyer worksheet →
Swipe or scroll the table to see every column.
| Criterion | PolyAI Voice Assistants | Vapi |
|---|---|---|
| Provider type | Enterprise contact-center voice AI | Voice agent API and orchestration platform |
| Best fit | Enterprise service teams that need managed voice agents plus visual, code-first, or programmatic build surfaces. | Engineering teams that want provider-level control over STT, LLM, and TTS choices, tools, and call orchestration. |
| Key capabilities | realtime voice conversations; tool or workflow integration; call controls | provider selection; tools; testing; analytics; inbound and outbound calls |
| Team sizes | enterprise; contact centers | startup; mid-market; enterprise; developer |
| Call surfaces | phone / PSTN; API / SDK | phone / PSTN; SIP; web voice; API / SDK |
| Voice stack | Cascaded ASR-LLM-TTS architecture | Configurable pipeline, including STT-LLM-TTS and OpenAI Realtime |
| Telephony | Not publicly documented | managed numbers; bring-your-own telephony; SIP |
| Call controls | Not publicly documented | Not publicly documented |
| Languages | Not publicly documented | Not publicly documented |
| Integrations | Not publicly documented | Not publicly documented |
| Knowledge and data | Not publicly documented | Not publicly documented |
| Pricing model | Not publicly documented | Usage-based hosting plus model and telephony pass-through; Scale adds an annual contract, committed volume, and volume pricing. |
| Pricing signal | Not publicly documented. | $0.05/min hosting plus provider and telephony pass-through; 60 minutes, 10 calls, and $10/month number listed. |
| Free plan or trial | Not publicly documented | Not publicly documented |
| What stands out | PolyAI exposes three build surfaces—Agent Studio, ADK, and APIs—over shared flows, knowledge, tools, and deployments; its voice path documents configurable ASR and TTS providers around the agent service. | Vapi exposes the STT-LLM-TTS components separately while also documenting an OpenAI Realtime option; the same platform covers phone, web, SDK, testing, and tool calls. |
| Considerations | Confirm current architecture, availability, call controls, data handling, language coverage, and complete cost in a scoped pilot. | Price every selected provider; the buyer owns prompts, tools, carrier setup, compliance, and reliability. |
Enterprise service teams that need managed voice agents plus visual, code-first, or programmatic build surfaces.
PolyAI exposes three build surfaces—Agent Studio, ADK, and APIs—over shared flows, knowledge, tools, and deployments; its voice path documents configurable ASR and TTS providers around the agent service.
Engineering teams that want provider-level control over STT, LLM, and TTS choices, tools, and call orchestration.
Vapi exposes the STT-LLM-TTS components separately while also documenting an OpenAI Realtime option; the same platform covers phone, web, SDK, testing, and tool calls.
Verify current pricing, limits, security, and required integrations directly with each provider before purchasing.
Test recognition, speech quality, interruptions, language switching, tool use, and human transfer with your own calls in the required language. Availability can vary by model, plan, and phone route.
DocsBot documents multilingual voice workflows and Japanese support. Verify the exact voice, phone path, and transfer behavior in your pilot. Review DocsBot language information ↗
Other providers’ language claims reflect cited vendor material; confirm Japanese and other required languages directly with each provider.
Listing does not imply endorsement or a performance guarantee. This directory is published by DocsBot. Editorial policy
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