Features, pricing, and fit
Compare Amazon Connect Customer AI with Nova Sonic and ElevenLabs Agents on voice capabilities, pricing, and fit.
Compare Amazon Connect Nova Sonic and ElevenLabs Agents for AI phone agents, then match channels, workflows, and deployment models to your call flow.
Amazon Connect Customer AI lets a Connect bot locale select Nova Sonic speech-to-speech while Connect retains orchestration, intents, and flows.
Amazon Connect contact centers evaluating native speech-to-speech within existing bot locales and flow tooling.
Explore its buying criteria: AI phone agents · Voice AI platforms · Contact-center AI.
Voice-first agent platform with visual workflows, custom-model choices, phone/web/mobile deployment, and built-in testing and evaluation.
Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile.
Explore its buying criteria: AI phone agents.
Amazon Connect Nova Sonic checked 2026-09-04; ElevenLabs Agents checked 2026-10-09.
Use the table below to compare each provider’s documented scope.
Before you decide
Amazon Connect Nova Sonic: Usage-based Amazon Connect Customer AI voice minutes plus standard telephony and other AWS service charges. ElevenLabs Agents: Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom. Ask both vendors to quote the same expected workload, required channels, and implementation scope. Include required subscriptions and usage charges before comparing the total; the listed starting prices alone may cover different work.
The recorded knowledge and data sources for Amazon Connect Nova Sonic include Not publicly documented. For ElevenLabs Agents, they include Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG). Ask each provider to demonstrate access for the exact systems you use, with permissions, freshness, and failure behavior. A source missing from this directory is not proof that a provider cannot support it.
Use the same representative calls, approved instructions, and escalation rules in both pilots. How does it handle interruption and uncertainty? Which actions can it complete, and which require approval? What context reaches a human during transfer? Record conversation quality, completed tasks, human handoffs, and total cost in the buyer worksheet. Check these specific cautions before launch: Amazon Connect Nova Sonic: Verify region, language, model access, carrier, recording, logging, retention, and every additional AWS charge. ElevenLabs Agents: Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message.
Record your requirements and pilot results in the buyer worksheet →
Swipe or scroll the table to see every column.
| Criterion | Amazon Connect Customer AI with Nova Sonic | ElevenLabs Agents |
|---|---|---|
| Provider type | Contact-center AI and native speech-to-speech model | Voice agent platform and speech API |
| Best fit | Amazon Connect contact centers evaluating native speech-to-speech within existing bot locales and flow tooling. | Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile. |
| Key capabilities | native speech-to-speech option; streaming; tools; AWS integration; contact-center routing | voice library; custom voices; tools; knowledge bases; phone and web agents |
| Team sizes | mid-market; enterprise; developer; contact centers | startup; mid-market; enterprise; developer |
| Call surfaces | Amazon Connect; phone / PSTN; Amazon Bedrock streaming | phone / PSTN; SIP; web voice; mobile; API / SDK |
| Voice stack | Configurable Connect pipeline with native Nova Sonic option | Cascaded STT-LLM-TTS using ElevenLabs voices |
| Telephony | Amazon Connect telephony | Native Twilio integration; SIP trunks for inbound and outbound calls |
| Call controls | Not publicly documented | Configurable turn-taking, interruptions and timeouts; Human transfer with channel-specific conference, blind and SIP REFER modes |
| Languages | Not publicly documented | Multilingual voice configuration; verify speech recognition, selected model and voice coverage for each required language. |
| Integrations | Not publicly documented | Client, webhook, code and MCP tools |
| Knowledge and data | Not publicly documented | Knowledge-base documents from files, URLs and text; Retrieval-augmented generation (RAG) |
| Pricing model | Usage-based Amazon Connect Customer AI voice minutes plus standard telephony and other AWS service charges. | Monthly plans include call minutes and concurrency. LLM usage is billed separately; external telephony providers bill their own carrier charges. Enterprise terms are custom. |
| Pricing signal | Customer AI voice $0.038/min plus telephony and other AWS services. | Regular monthly: Free 15 min; Starter $6/75, Creator $22/275, Pro $99/1,238, Scale $299/3,738, Business $990/12,375 min. Extra minutes $0.08; concurrency burst $0.16. LLM and external carrier charges are separate. |
| Free plan or trial | Not publicly documented | Free plan includes 15 minutes. |
| What stands out | Nova Sonic is configured at the bot-locale speech-model level and paired with a compatible voice in a Set voice block; Connect still owns flow and intent orchestration. | ElevenAgents combines ElevenLabs voice selection and cloning with visual workflow building, custom LLM options, conversation controls, and evaluation tooling. |
| Considerations | Verify region, language, model access, carrier, recording, logging, retention, and every additional AWS charge. | Voice cloning requires authorization and governance. Budget for LLM usage, external carrier charges, overage and concurrency. Warm transfer messages require native Twilio; SIP REFER requires trunk support and has no warm message. |
Amazon Connect contact centers evaluating native speech-to-speech within existing bot locales and flow tooling.
Nova Sonic is configured at the bot-locale speech-model level and paired with a compatible voice in a Set voice block; Connect still owns flow and intent orchestration.
Teams that need a managed voice library and agent workflows spanning telephony, web, and mobile.
ElevenAgents combines ElevenLabs voice selection and cloning with visual workflow building, custom LLM options, conversation controls, and evaluation tooling.
Verify current pricing, limits, security, and required integrations directly with each provider before purchasing.
Test recognition, speech quality, interruptions, language switching, tool use, and human transfer with your own calls in the required language. Availability can vary by model, plan, and phone route.
DocsBot documents multilingual voice workflows and Japanese support. Verify the exact voice, phone path, and transfer behavior in your pilot. Review DocsBot language information ↗
Other providers’ language claims reflect cited vendor material; confirm Japanese and other required languages directly with each provider.
Listing does not imply endorsement or a performance guarantee. This directory is published by DocsBot. Editorial policy
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